Return Policy
Our Commitment
Every item from Trayz N' Beyond is handcrafted with care. Because of the handmade nature of our products, slight variations in color, texture, and finish are normal and not considered defects — they're part of what makes each piece unique.
All Sales Are Final — With Exceptions
Due to the custom and made-to-order nature of our products, we do not accept returns or exchanges unless your item arrives damaged or defective.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 7 days of delivery with:
- Your order number
- A description of the issue
- Clear photos of the damage or defect
We will work with you to make it right — either through a replacement or store credit, at our discretion.
Incorrect Orders
If you received the wrong item, contact us within 7 days of delivery and we'll resolve it promptly.
Non-Returnable Items
The following are not eligible for return or exchange:
- Custom or personalized orders
- Items damaged due to misuse or improper care
- Items returned without prior authorization
How to Contact Us
Reach out through the Contact Us page on our website. Please allow 1–3 business days for a response.
Trayz N' Beyond stands behind every piece we create. Your satisfaction matters to us.