Refund policy

All Sales Are Final — Handcrafted to Order

Every Trayz n' Beyond product is handcrafted to order using premium epoxy resin. Because each piece is made specifically for you, all sales are final. We do not accept returns or exchanges for buyer's remorse, incorrect size selection, or color variation, as each piece is unique and may vary slightly from photos due to the handmade nature of our products.

Damages and Defects

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at erickowens@trayznbeyond.com with photos of the damage and your order number. We will work with you to make it right — either a replacement or store credit at our discretion.

Non-Returnable Items

We do not accept returns on sale items, gift cards, or any completed custom orders.

European Union — 14-Day Cooling Off Period

If merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason. Your item must be in the same condition received, unused, with original packaging, and accompanied by proof of purchase.

Refunds

Once a return is approved (for EU orders or confirmed defective items), you'll be refunded to your original payment method within 10 business days. If more than 15 business days have passed since approval, contact us at support@trayznbeyond.com.

Restocking Fee

Approved returns (EU cooling-off period only) are subject to a 10% restocking fee, which will be deducted from your refund. This fee covers the cost of inspection and processing of returned handcrafted items.