Refund policy

Returns — Physical Products

Because every Trayz N' Beyond piece is handmade, all sales are final — with one clear exception.

If your order arrives damaged, defective, or incorrect, contact us at support@trayznbeyond.com within 7 days of delivery and include photos of the issue and your order number. We'll make it right with a replacement or store credit.

That exception and deadline apply the same way to ready-to-ship and personalized physical items.

Questions? Email support@trayznbeyond.com. We typically respond within 1–2 business days.