Shipping policy
Processing Time
The production and shipping information below applies to physical products, not Profit Pilot or other digital products.
Ready-to-ship items leave the studio in 1–3 business days.
Personalized and made-to-order items take 3–5 business days to produce, and up to 7 business days during high-demand periods. Your order ships as soon as production is complete. Orders are not processed on weekends or holidays.
Shipping Rates & Delivery
We currently ship within the United States only, using USPS.
Shipping is free on US orders of $35 or more. Orders under $35 are charged the standard USPS rate shown at checkout.
After fulfillment, estimated USPS transit time is 3–7 business days.
Expedited shipping may be available at checkout on eligible orders.
Order Tracking
Once your order ships, you'll receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.
Damaged or Lost Orders
We take great care in packaging every order. If your order arrives damaged, defective, or incorrect, contact us at support@trayznbeyond.com within 7 days of delivery and include photos of the issue and your order number. We'll make it right with a replacement or store credit.
If your package is lost in transit, please reach out and we'll work with the carrier to resolve the issue.
Address Accuracy
Please double-check your shipping address at checkout. Trayz n' Beyond is not responsible for orders shipped to an incorrectly provided address.
Questions?
Contact us at support@trayznbeyond.com