Custom Order Process
Custom Order Process
Every piece from Trayz N' Beyond™ is handcrafted with care. Here's exactly what to expect when you order with us.
Ready-to-Ship vs. Made-to-Order
Ready-to-Ship — These pieces are finished, inspected, and ready to go. Orders ship within 1–3 business days, excluding federal holidays.
Made-to-Order — These pieces are crafted specifically for you after your order is placed. Please allow 3–5 business days for production before shipment. During high-demand periods, production may take up to 7 business days.
Each product listing clearly indicates which fulfillment type applies.
How It Works
Step 1 — Choose Your Design
Browse our collections and select your piece. For Made-to-Order items, choose your mica color and glitter combination at checkout to make it uniquely yours.
Step 2 — Place Your Order
Add your item to cart and complete checkout. Orders over $25 qualify for free shipping within the United States. For fully custom commissions or special requests, contact us before purchasing.
Step 3 — Production
Once your order is confirmed, we get to work. Each Made-to-Order piece is poured, cured, sanded, and polished by hand in our Knoxville, TN studio. Ready-to-Ship items are packaged and dispatched promptly.
Step 4 — Quality Check & Ship
Every order goes through a final quality inspection before it's carefully packaged and shipped to you. You'll receive a tracking number as soon as your order is on its way.
Frequently Asked Questions
How long does production take?
Ready-to-Ship orders ship within 1–3 business days. Made-to-Order pieces take 3–5 business days for production. You'll always be notified if there's a delay.
Can I request a specific color or design?
Absolutely. We offer full color customization including mica pigment and glitter combinations. For fully bespoke designs or special requests, contact us before placing your order.
Do you accept rush orders?
Rush orders may be available depending on our current production schedule. Please contact us before placing your order to confirm availability.
What if my item arrives damaged?
We take great care in packaging every order. If your item arrives damaged, please contact us within 7 days of delivery with photos and we'll make it right.
Can I cancel or change my order after placing it?
Because production begins shortly after your order is confirmed, changes or cancellations must be requested within 24 hours of purchase. Contact us as soon as possible.
Do you offer wholesale or bulk orders?
Yes — we work with select retailers and event planners. Reach out to discuss bulk pricing and timelines.
Where do you ship?
We ship within the United States via USPS, with free shipping on orders over $25. Contact us if you have questions about your location.
📋 Submitting a custom design or image? Please review our Custom Image Submission Guidelines → before placing your order.
Ready to start your order?
Shop Ready-to-Ship → | Start a Custom Order → | Build Your Set →