Frequently Asked Questions
Frequently Asked Questions
Find answers about ordering, personalization, shipping, and caring for your piece below. Ready to create yours? Browse Personalize Your Piece to choose your options and check out online, or read our production and ordering guide for more details.
Orders & Personalization
How do I personalize a piece?
Browse Personalize Your Piece, choose an eligible product, and select the options available on its product page. Enter text or upload an image if that piece offers those options, then add it to your cart and check out. No email or quote is needed for listed options; available options vary by piece.
What if I need a bulk order or something outside the listed options?
Visit Bulk & Big Projects to submit a request before ordering. This is a separate path from selecting personalization options on a listed product.
How do I upload an image for personalization?
Select an eligible product, choose from its available color options, and upload your image using the image upload field on the product page. If a Special Instructions field is offered, use it for additional design notes. Not every piece offers image uploads or the same personalization options.
What file types and sizes are accepted for image uploads?
We accept PNG, JPG, JPEG, PDF, and SVG files up to 25MB. A minimum resolution of 300 DPI is recommended for best clarity. Bold, high-contrast designs reproduce most clearly in resin.
Can I use a trademarked logo, sports team mark, or copyrighted image?
No. We do not reproduce trademarked logos, sports team marks, entertainment characters, celebrity likenesses, or any imagery owned by a third party without written proof of authorization. Submitting such images is a violation of our policy and may result in order cancellation. By submitting a custom image, you confirm that you own the rights to it.
Can I upload explicit or offensive content?
No. Lewd, sexually explicit, hateful, or violent imagery will be automatically rejected and your order will not be processed. We reserve the right to refuse any submission at our discretion.
What happens if my image is rejected?
You'll be notified by email and given the opportunity to submit a replacement image within 5 business days. If no acceptable image is received, your order will be fulfilled without the custom element or refunded at our discretion.
Will my image look exactly the same in resin?
Resin is a handmade medium. While we faithfully reproduce your image, slight color shifts and variations are inherent to the epoxy curing process. These are natural characteristics of handmade art and are not considered defects.
Can I mix colors across items in my set?
Choose from the color options available on the product page. For different color combinations across pieces, use the per-piece options or Special Instructions field if offered. If your request falls outside the listed options, submit it through Bulk & Big Projects before ordering.
How long does production take?
Personalized and made-to-order physical pieces take 3–5 business days to produce, up to 7 business days during high-demand periods. Production timing is separate from shipping transit time. See our Shipping Policy for full details.
Can I make changes to my order after it's placed?
Changes can be made within 24 hours of placing your order. Please contact us as soon as possible at support@trayznbeyond.com if you need to make any adjustments.
Shipping
Where do you ship?
We currently ship within the United States.
How long does shipping take?
For physical products, ready-to-ship items ship in 1–3 business days. Personalized and made-to-order pieces take 3–5 business days to produce, up to 7 business days during high-demand periods, followed by an estimated 3–7 business days in USPS transit after fulfillment. Free US shipping on orders $35+. You'll receive a tracking number once your order ships. See our Shipping Policy for full details.
Do you offer expedited shipping?
Expedited shipping may be available at checkout on eligible orders.
Returns & Exchanges
What is your return policy?
All physical-product sales are final, except damaged, defective, or incorrect items reported within 7 days of delivery with photos and your order number. Those are resolved with a replacement or store credit. This applies to ready-to-ship and personalized physical items alike. See our Refund Policy for full details.
Do you offer revisions after production?
We are unable to offer revisions once production has begun. We strongly encourage you to review your image and design notes carefully before submitting your order, and to use the Special Instructions field to communicate any specific preferences upfront.
My order arrived damaged. What do I do?
Please email support@trayznbeyond.com within 7 days of delivery with your order number and photos of the damage. We'll make it right with a replacement or store credit. See our Refund Policy for details.
Products & Materials
What materials do you use?
We use premium epoxy resin, carefully selected mica pigments, glitter, and high-quality materials to ensure every piece is as durable as it is beautiful.
Are your products food-safe?
Our resin pieces are decorative and intended for display use. They are not certified food-safe and should not be used as food or beverage contact surfaces. Shot glasses included in sets are standard glass and are safe for use.
How do I care for my resin piece?
- Wipe clean with a soft, damp cloth
- Avoid prolonged exposure to direct sunlight, which can cause yellowing over time
- Do not submerge in water or place in the dishwasher
- Keep away from extreme heat (stovetops, ovens, direct flame)
- Use felt pads under pieces to protect surfaces
Can I order a sold-out item?
If a piece you love is sold out, browse Personalize Your Piece to shop available made-to-order options. Choose an eligible product and select the colors and personalization offered on its product page, then add it to your cart and check out. Each piece is handmade, so colors and patterns may vary from the original.
Ready to Personalize Your Piece?
Choose an eligible product from Personalize Your Piece, select the options offered on its product page, and check out online. For help understanding the steps, read our production and ordering guide. No email or quote is needed for listed personalization options.