Frequently Asked Questions
Frequently Asked Questions
Have a question? Browse the topics below or reach out to us directly at erickowens@trayznbeyond.com — we typically respond within 1–2 business days.
Orders & Customization
Do you offer custom orders?
Yes! Every piece we make is handcrafted to order in our Knoxville, TN studio. On eligible products, you can upload your own image or design directly on the product page when selecting your colors. Use the Special Instructions field for any additional design notes or preferences.
How do I upload a custom image?
Select your product, choose your mica and glitter colors, and upload your image using the image upload field on the product page. Add any additional details in the Special Instructions field. Before uploading, please review our Custom Image Submission Guidelines to ensure the best result and to understand our content policies.
What file types and sizes are accepted for image uploads?
We accept PNG, JPG, JPEG, PDF, and SVG files up to 25MB. A minimum resolution of 300 DPI is recommended for best clarity. Bold, high-contrast designs reproduce most clearly in resin.
Can I use a trademarked logo, sports team mark, or copyrighted image?
No. We do not reproduce trademarked logos, sports team marks, entertainment characters, celebrity likenesses, or any imagery owned by a third party without written proof of authorization. Submitting such images is a violation of our policy and may result in order cancellation. By submitting a custom image, you confirm that you own the rights to it. See our Custom Image Submission Guidelines for full details.
Can I upload explicit or offensive content?
No. Lewd, sexually explicit, hateful, or violent imagery will be automatically rejected and your order will not be processed. We reserve the right to refuse any submission at our discretion.
What happens if my image is rejected?
You’ll be notified by email and given the opportunity to submit a replacement image within 5 business days. If no acceptable image is received, your order will be fulfilled without the custom element or refunded at our discretion.
Will my image look exactly the same in resin?
Resin is a handmade medium. While we faithfully reproduce your image, slight color shifts and variations are inherent to the epoxy curing process. These are natural characteristics of handmade art and are not considered defects.
Can I mix colors across items in my set?
Yes! Each item in your set can have a different mica and glitter color combination. Just specify your preferences for each piece in the Special Instructions field at checkout.
How long does it take to make a custom order?
All orders are made to order and typically require 3–5 business days for production before shipping. Orders with complex custom imagery or special requests may take additional time — we’ll notify you if this applies to your order.
Can I make changes to my order after it’s placed?
Changes can be made within 24 hours of placing your order. Please contact us as soon as possible at erickowens@trayznbeyond.com if you need to make any adjustments.
Shipping
Where do you ship?
We currently ship within the United States. Stay tuned as we expand to additional markets in the future.
How long does shipping take?
Standard shipping typically takes 3–5 business days after your order has been fulfilled. You’ll receive a tracking number once your order ships.
Do you offer expedited shipping?
Yes, expedited shipping options are available at checkout. If you need your order by a specific date, please reach out to us before placing your order and we’ll do our best to accommodate your timeline.
Returns & Exchanges
What is your return policy?
Due to the handmade and custom nature of our products, all sales are final. However, if your item arrives damaged or defective, please contact us within 48 hours of delivery with photos and we’ll make it right.
Do you offer revisions after production?
We are unable to offer revisions once production has begun. We strongly encourage you to review your image and design notes carefully before submitting your order, and to use the Special Instructions field to communicate any specific preferences upfront.
My order arrived damaged. What do I do?
We’re sorry to hear that! Please reach out to us with photos of the damage within 48 hours of receiving your order and we’ll resolve it promptly. Email us at erickowens@trayznbeyond.com.
Products & Materials
What materials do you use?
We use premium epoxy resin, carefully selected mica pigments, glitter, and high-quality materials to ensure every piece is as durable as it is beautiful.
Are your products food-safe?
Our resin pieces are decorative and intended for display use. They are not certified food-safe and should not be used as food or beverage contact surfaces. Shot glasses included in sets are standard glass and are safe for use.
How do I care for my resin piece?
- Wipe clean with a soft, damp cloth
- Avoid prolonged exposure to direct sunlight, which can cause yellowing over time
- Do not submerge in water or place in the dishwasher
- Keep away from extreme heat (stovetops, ovens, direct flame)
- Use felt pads under pieces to protect surfaces
Do you restock sold-out items?
Many of our pieces are limited-edition or handmade-to-order, so restocks vary. Follow us on social media or sign up for our newsletter to be notified of new drops.
Contact Us
Still have questions? We’d love to hear from you. Reach out at erickowens@trayznbeyond.com and we’ll get back to you within 1–2 business days.