Shipping, Production & Returns

How Your Order Gets to You

The production and shipping information below applies to physical products, not Profit Pilot or other digital products.

Our handmade physical pieces are made in Knoxville, Tennessee.

Ready to Ship items leave the studio in 1–3 business days.

Personalized and made-to-order items are made for you first: production takes 3–5 business days, and up to 7 business days during high-demand periods. Your order ships as soon as production is complete.

After fulfillment, estimated USPS transit time is 3–7 business days. We currently ship within the United States only.

Shipping is free on US orders of $35 or more. Orders under $35 are charged the standard USPS rate shown at checkout. Expedited shipping may be available at checkout on eligible orders.

Personalization

On eligible product pages, choose from the personalization options offered for that piece, such as colors, glitter, text, or an image.

For image requirements and submission guidance, read our Custom Image Submission Guidelines.

Larger or out-of-scope projects aren't one-click orders. Those go through our Bulk & Big Projects quote form, and we'll scope them with you directly.

Changes & Cancellations

Need to change or cancel? Contact us within 24 hours of ordering at support@trayznbeyond.com and we'll take care of it. After 24 hours, personalized production may already be underway, and changes may no longer be possible.

Returns — Please Read

Because every Trayz piece is handmade, all sales are final — with one clear exception.

If your order arrives damaged, defective, or incorrect, contact us at support@trayznbeyond.com within 7 days of delivery and include photos of the issue. We'll make it right with a replacement or store credit.

That exception and deadline apply the same way to ready-to-ship and personalized physical items.

Good to Know

Resin pieces are decorative and are not certified food-safe. Any shot glasses included with a set are standard glass, separate from the resin work.

One-of-a-kind pieces are truly one of a kind. When an original sells, that design becomes available made to order on request, so a sold-out favorite isn't necessarily gone for good. Email support@trayznbeyond.com to ask about a design.

Questions? Email support@trayznbeyond.com. We typically respond within 1–2 business days.